Help, when you need it. In your language.
PhoPOS support runs 24/7 with English and Vietnamese-speaking agents who have actually worked in restaurants. Call, chat, email or remote — whatever is fastest.
Reach us the way that works for you
Call Support
+1 (888) 123-PHOS
24/7 phone line with English and Vietnamese agents.
Live Chat
Average reply: 2 minutes
Tap the chat bubble in the bottom-right of the dashboard.
support@phoposusa.com
For non-urgent questions and screenshots — replies within 4 hours.
Remote Session
Schedule any time
A technician connects to your terminal to fix the issue together.
From issue to resolved — fast
Tell us what is happening
Open chat or call — share a short description and a screenshot if possible.
Get matched to a specialist
Hardware, software, payments or onboarding — you go straight to the right expert.
Resolved or escalated
Most issues resolved in one session. Anything else escalates with a written follow-up plan.
Support built for Vietnamese restaurants
24/7 Availability
Every day of the year, including Tết and major holidays.
Bilingual Team
Native English and Vietnamese speakers on every shift.
Restaurant Operators
Our agents have worked in real Vietnamese restaurants.
Hardware Diagnostics
Printers, drawers, terminals — we troubleshoot every part.
Free Training
Onboarding sessions and refreshers any time you add staff.
Concierge Setup
Menu build, payment setup and go-live handled by us.
Need help right now?
Our team is online 24/7 — call, chat or schedule a demo.