Question 1

How much does PhoPOS cost?

Accepted Answer

Every quote is custom-built around your business scope — number of locations, modules (POS, KDS, online ordering, kiosk, QR), hardware and transaction volume. Contact us through the Contact page and our team will put together a tailored quote for your restaurant.

Question 2

Are there long-term contracts?

Accepted Answer

No long-term lock-in. Most customers stay on a month-to-month plan and we earn your business every month.

Question 3

Do you charge for setup or training?

Accepted Answer

Most plans include a dedicated onboarding concierge, menu build and remote staff training at no extra cost.

Question 4

Can I use my existing hardware?

Accepted Answer

In many cases yes — we support most standard POS terminals, printers and cash drawers. Our team will audit your gear and let you know.

Question 5

How long does it take to go live?

Accepted Answer

A typical single-location Vietnamese restaurant goes live within 5–10 business days from menu hand-off.

Question 6

Do you ship hardware nationwide?

Accepted Answer

Yes, we ship anywhere in the United States. Local installation is available in select markets.

Question 7

Does PhoPOS really print kitchen tickets in Vietnamese?

Accepted Answer

Yes. Servers can take orders in English while the kitchen prints in Vietnamese — or dual-language. Each staff member can also log in with their preferred language.

Question 8

Can I run online ordering on my own website?

Accepted Answer

Yes. Direct online ordering lives on your branded site or domain, with payouts straight to your bank — no 30% marketplace fees.

Question 9

Does it support gift cards and loyalty?

Accepted Answer

Yes, both are built in. Loyalty is points-based and works in-store, online and via the kiosk.

Question 10

Do I have to use your merchant services?

Accepted Answer

No. We work with most major processors, but our in-house merchant services typically beat outside quotes — we are happy to compare.

Question 11

Can I add a surcharge or cash discount?

Accepted Answer

Yes. Both programs are supported where legal, and our team will help configure receipts and signage to stay compliant.

Question 12

What hours is support available?

Accepted Answer

24/7, every day of the year — by phone, chat or remote session. Vietnamese-speaking agents available.

Question 13

What if my internet goes down?

Accepted Answer

PhoPOS keeps taking orders and printing tickets offline. Card payments queue and submit automatically when the connection returns.

Answers to the questions we hear every day

Pricing & Contracts

How much does PhoPOS cost?

Are there long-term contracts?

Do you charge for setup or training?

Hardware & Setup

Can I use my existing hardware?

How long does it take to go live?

Do you ship hardware nationwide?

Bilingual & Features

Does PhoPOS really print kitchen tickets in Vietnamese?

Can I run online ordering on my own website?

Does it support gift cards and loyalty?

Payments

Do I have to use your merchant services?

Can I add a surcharge or cash discount?

Support

What hours is support available?

What if my internet goes down?

Still have a question?

Ready to modernize your restaurant?